Contact information
Contact Us – Saanvi & Co
We’re here to help you with anything you need — from product questions to order updates, shipping information, or styling suggestions.
Our team reads every message personally and will get back to you as soon as possible.
📩 Email Support
For all enquiries, please email us at:
We aim to respond within 1–2 business days.
📬 Mailing & Returns Address
For returns, exchanges (faulty items only), or written correspondence, please send items to:
Saanvi & Co
PO Box 6298
Silverwater NSW 2128
Australia
Please note:
Returns are accepted by email approval only.
Unapproved returns may be rejected.
For full details, please see our Returns & Refunds Policy.
🕒 Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM AEST
Saturday – Sunday: Closed
(Emails received after hours will be answered the next business day.)
💬 Order Questions
If you’re contacting us about an existing order, please include:
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Your order number
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The name or email used at checkout
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Any relevant photos (if applicable)
This helps us resolve your enquiry much faster.
📦 Shipping & Delivery
For delivery timelines, shipping costs, or tracking information, please visit our Shipping Policy.
Once your parcel is lodged with Australia Post, tracking updates will be available at:
https://auspost.com.au/mypost/track
📣 Collaborations, Wholesale & Press
For partnership, influencer, or wholesale enquiries, please contact:
info@saanviandco.com.au
(Please include “Collaboration” or “Wholesale” in the subject line.)
🌟 We’re Here to Help
If you ever have questions about our jewellery, care instructions, materials, or styling, feel free to reach out. We love helping our customers choose pieces they’ll treasure.
Thank you for supporting a small Australian business.
Saanvi & Co