Terms of service

SAANVI & CO — TERMS OF SERVICE

Effective 2025

Welcome to Saanvi & Co. The terms “we”, “us”, and “our” refer to Saanvi & Co. We operate this website, including all information, tools, products, and services available through it.

By accessing or using our website or purchasing from us, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website.

Our business details are:
Saanvi & Co
PO Box 339, Silverwater NSW 2128
ABN: 84469828072
Email: info@saanviandco.com.au

1. ACCESS & ACCOUNT REQUIREMENTS

To use our services, including browsing or purchasing, you may be required to provide accurate and up-to-date information such as your name, email address, billing details, and shipping details.

You are responsible for:

  • Maintaining the confidentiality of your account

  • Ensuring your details are correct

  • All activity under your account

We reserve the right to refuse service or close accounts at our discretion.

2. OUR PRODUCTS

We make every effort to display our products accurately. However:

  • Colours, textures, and finishes may appear differently on your device

  • Handmade and beaded jewellery may include natural variations

  • Product descriptions and prices may change without notice

  • We may limit quantities or discontinue items at any time

These variations do not constitute faults unless covered under Australian Consumer Law.

3. ORDERS

When you place an order, it is an offer to purchase. We reserve the right to accept or decline any order.

Your order is accepted only after:

  • Payment is processed

  • We issue an order confirmation email

We may cancel or modify orders for reasons including:

  • Incorrect information

  • Suspected fraud

  • Stock unavailability

  • Pricing errors

If we cancel an order, you will be refunded in full.

All purchases are subject to our Refund Policy, available on our website.

All purchases must be for personal use and not for resale.

4. PRICING & PAYMENT

Prices are subject to change without notice.
Prices listed are exclusive of shipping charges.

You agree to:

  • Provide accurate payment details

  • Authorise Saanvi & Co to charge your chosen payment method

  • Pay all applicable taxes, fees, and charges

If your payment fails or is reversed, we may cancel your order.

5. SHIPPING & DELIVERY

Estimated delivery times are not guaranteed.
Saanvi & Co is not responsible for delays caused by:

  • Carriers

  • Customs

  • Weather events

  • Incorrect addresses

  • Events beyond our control

Once an order is handed to the carrier, risk of loss transfers to you.

Please see our Shipping Policy for further information.

6. INTELLECTUAL PROPERTY

All content on this website—including:

  • Images

  • Product photography

  • Descriptions

  • Logos

  • Branding

  • Designs

is the property of Saanvi & Co.

You may not:

  • Copy

  • Reproduce

  • Modify

  • Sell

  • Distribute

  • Scrape

  • Mirror

  • Use for commercial purposes

without our written permission.

All rights reserved.

7. FEEDBACK & REVIEWS

If you submit reviews, photos, or feedback (“Feedback”), you grant us a royalty-free, worldwide licence to use it for:

  • Marketing

  • Website content

  • Advertising

  • Improvements to our services

You must ensure your Feedback:

  • Is truthful

  • Does not infringe any intellectual property rights

  • Contains no harmful/abusive content

We may remove Feedback that violates these terms.

8. THIRD-PARTY SERVICES & LINKS

Our website may contain third-party tools or links.
We are not responsible for:

  • External website content

  • Privacy practices of third parties

  • Products or services offered by third parties

Any dealings with third-party websites are at your own risk.

9. RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify. Shopify provides us with the online e-commerce platform but is not a party to any sales contract between you and Saanvi & Co.

Shopify is not responsible for:

  • Product quality

  • Orders

  • Returns

  • Delivery

  • Loss or damage from purchases

By using our site, you release Shopify from any claims related to your transactions with Saanvi & Co.

10. PRIVACY

Your personal information is collected and handled according to our Privacy Policy, which you can view on our website.

Some data may be stored or processed by Shopify or its service providers in overseas locations.

By using our website, you consent to the handling of your personal information as described in our Privacy Policy.

11. PROHIBITED USES

You may not use our website:

  • For unlawful activities

  • To abuse, threaten, or harass others

  • To send misleading information

  • To upload viruses or malicious code

  • To scrape or harvest data

  • To interfere with website functionality

  • For fraudulent transactions

  • To impersonate another person

  • To violate intellectual property rights

We reserve the right to restrict or terminate access for violations.

12. ERRORS & INACCURACIES

Information on our website may occasionally contain:

  • Typographical errors

  • Product description inaccuracies

  • Pricing errors

  • Stock inaccuracies

We reserve the right to update, correct, or cancel orders affected by such errors.

13. DISCLAIMER OF WARRANTIES

Except as required by Australian Consumer Law:

  • Our website and services are provided “as is”

  • We make no guarantee that the service will be uninterrupted or error-free

  • We do not warrant that product descriptions or colours will match exactly

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • Saanvi & Co is not liable for indirect, consequential, punitive, or incidental damages

  • Our liability for any claim is limited to the amount paid for the product

This clause does not limit your rights under ACL.

15. INDEMNIFICATION

You agree to indemnify and hold harmless Saanvi & Co and its employees from claims arising out of:

  • Misuse of the website

  • Breach of these Terms

  • Infringement of intellectual property rights

  • Unlawful conduct

16. SEVERABILITY

If any part of these Terms is unenforceable, the rest shall remain in full effect.

17. GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia.

Any disputes will be handled in NSW courts.

18. CHANGES TO TERMS

We may update these Terms at any time.
Continued use of the website after updates constitutes acceptance of the revised Terms.

19. CONTACT INFORMATION

For questions or concerns about these Terms:

Saanvi & Co
PO Box 339, Silverwater NSW 2128
Email: info@saanviandco.com.au
ABN: 84469828072