Privacy policy

SAANVI & CO — PRIVACY POLICY

Last updated: 23 November 2025

Saanvi & Co (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website, make a purchase, or otherwise interact with us.

We operate in Australia and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products to you.

1. Information We Collect

We may collect the following information when you visit our website or make a purchase:

Personal & Contact Information

  • Name

  • Email address

  • Billing & shipping address

  • Phone number (if provided)

Order & Payment Information

  • Items purchased

  • Payment method

  • Transaction details
    (Note: We do not store full credit-card information. Payments are processed securely through Shopify or approved payment providers.)

Account & Communication Information

  • Login details (if you create an account)

  • Emails or messages you send to us

Device & Usage Information

Collected automatically via cookies, including:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Time spent on the site

  • Interactions with the website

2. How We Use Your Information

We may use your information for the following purposes:

Fulfilling Your Order

  • Processing payments

  • Sending order confirmations

  • Shipping your purchases

  • Handling returns or enquiries

Improving Our Services

  • Website performance and analytics

  • Product and customer experience improvements

Marketing (with consent)

  • Email updates, exclusive offers, restock alerts
    You can unsubscribe at any time.

Security & Fraud Prevention

  • Verifying payments

  • Detecting suspicious or fraudulent activity

3. How Your Information Is Shared

We may share your information only when necessary:

✔ With Shopify

Shopify hosts our store and processes payments, analytics, and order functionality.

✔ With trusted service providers

Such as:

  • Shipping carriers

  • Payment processors

  • Email/marketing providers

  • IT and website support partners

They only receive information required to perform their services.

✔ When legally required

If requested by law enforcement, government authorities, or required by law.

❌ We DO NOT sell or rent your personal information.

4. Cookies & Tracking

We use cookies and similar technologies to improve your shopping experience, such as:

  • Keeping items in your cart

  • Recognising your browser

  • Analytics and website improvements

  • Optional personalised advertising

You may disable cookies in your browser settings, but this may affect website functionality.

5. International Transfers

Shopify may store or process your data outside Australia (including Canada, the USA and other countries). Shopify protects this data in line with international privacy standards.

More information:
https://www.shopify.com/legal/privacy

6. Your Rights (Australia)

Under the Privacy Act 1988, you have the right to:

✔ request access to your personal information
✔ request correction of inaccurate information
✔ opt out of email marketing at any time
✔ lodge a complaint if you believe your privacy has been breached

We will respond to all privacy requests in a reasonable timeframe.

7. Data Security & Retention

We take reasonable physical, technical and administrative measures to protect your information.
However, no internet transmission is 100% secure.

We retain your information only as long as necessary to:

  • fulfil your orders

  • comply with legal obligations

  • resolve disputes

8. Children’s Privacy

Our website is not intended for individuals under 18.
We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted here with an updated “Last Updated” date.

10. Contact Us

If you have questions or requests regarding your privacy, please contact us:

Email: info@saanviandco.com.au
Mail:
Saanvi & Co
PO Box 339
Silverwater NSW 2128
Australia